Case Study: User Centered Product Planning Influencing Strategy Through Early Collaboration and Empathy Workshops - Where UX spotted an opportunity to align the team on user-centered outcomes.
Case Study: Underwriting Application An insurance underwriting application was suffering from usability problems. As the lead designer, I redesigned this application to improve navigation and increase consistency throughout the process.
Case Study: Actually, users don't want that Integrating credit card purchases into an internal expense system. A story about listening to users (they hated it!)
Case Study: Design System How I worked to design the reusable design system and UI Kit for Pegasystems. Used across 3 continents and 30+ applications.
